GDPR Compliance

Last updated: September 23, 2026

Our Commitment to Data Protection

We comply with the UK General Data Protection Regulation and Data Protection Act 2018. This means we process your personal data lawfully, fairly, and transparently, collecting only what we need and keeping it secure.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate Interest: When you browse our website, we process technical data to maintain security and improve user experience.
• Contract Performance: When you request services, we process your information to fulfill that request and provide the services you've asked for.
• Legal Obligation: We retain certain records to comply with tax and accounting requirements under UK law.

Data We Collect and Why

Contact Information: Name and email address submitted through service request forms. We use this to respond to your enquiry and coordinate service delivery.

Technical Data: IP address, browser type, device information, and page access logs. This helps us identify security threats, fix technical issues, and understand how visitors interact with our site.

Cookie Data: We store your cookie consent preference locally in your browser. This is the only cookie we use.

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data when it's no longer necessary for the purposes we collected it.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Request your data in a structured, commonly used format that you can transfer to another service.
• Right to Object: Object to processing based on legitimate interests.

How to Exercise Your Rights

To make a request regarding your personal data, send an email to [email protected] with the following information:

• Your full name and the email address associated with your request
• The specific right you wish to exercise
• Any relevant details that help us locate your information

We will respond to your request within 30 days. In some cases, we may need to verify your identity before fulfilling certain requests.

Data Retention

We retain personal data only as long as necessary for the purposes we collected it. Service enquiries and related correspondence are kept for two years after the last contact. Technical logs are retained for 90 days for security monitoring purposes.

After these periods, data is securely deleted unless we have a legal obligation to retain it longer.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Staff training on data protection practices

Data Transfers

Your personal data is stored and processed within the United Kingdom. We do not transfer personal information outside the UK or European Economic Area.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

Third-Party Processors

We use limited third-party services to operate our website and business. These processors are contractually bound to protect your data and use it only for the specific purposes we've authorized.

Current processors include our web hosting provider and email service. Both are based in the UK and comply with GDPR requirements.

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office within 72 hours of becoming aware of the breach.

Children's Data

Our services are not directed at children under 16. We do not knowingly collect or process personal data from individuals in this age group. If you believe we have collected such data, please contact us immediately.

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

Contact Our Data Protection Officer

For questions about how we handle your personal data or to exercise your rights, contact us at [email protected] or write to Data Protection Enquiries, 47 Kensington Gardens, Notting Hill, London W2 4ED, United Kingdom.